Refund policy

Cancellation and Returns

What do I do if my goods arrive damaged or missing?
First of all, please check over your goods on delivery to ensure that the packaging is intact and all items are in good condition before you sign for them. Quick ways of identifying any damages when accepting your goods are to check the boxes and plastic packaging for any tears, indents or crumpled areas, which can often identify damage. United sleep allows all damages to be reported within 24 hours of delivery via email.

Should you change your mind about your purchase, we have a 14-day cooling-off period in which you can cancel your order, we will need written communication (Email or letter) from yourself ‘customer’ within this time period in order to cancel.

Any custom-sized beds are non-returnable and non-refundable. This includes a custom-size headboard, a custom-size footboard or custom-size side rails.

In line with our returns policy, your item(s) needs to be:

• Unused
• In its original packaging (with the tags)
• In a resaleable condition
• With its proof of purchase
• You’ll also need to return any free items that came with the product.
• For repackaging purposes, we can only accept a return for an item that is in the original packaging in a condition suitable for resale. Any items that are used or assembled cannot be accepted for a return.

Once the 14 days cooling-off period has been exceeded you will not be able to cancel your order or return your bed. Any manufacturing fault needs to be reported within these 14 days.

If the product is being returned because the customer has ordered the incorrect size and in the case of a product not being faulty there will be a charge of £175 to cover the admin, onward delivery and refund process.

The product can be returned at the customer’s own cost within 14 days. If the product is cancelled before being dispatched then there will be a £75 charge to cover the admin fee & the cost of refunding money back onto a card. If delivery cannot be made on the day requested due to access issues or unforeseen circumstances If you have any queries then please email us at sales.unitedsleep.co.uk

All returned/exchanged products (including the boxes) must be in their ORIGINAL CONDITION and they must be in their ORIGINAL PACKAGING. N.B. – DO NOT TAPE UP, OR WRITE ON BOXES. They must also be suitably packaged. Customers are advised to obtain and complete a ‘certificate of postage’ form stamped by the Royal Mail or Any other courier company before returning the bed. Responsibility of the goods remains that of the customer until safely received by united sleep. accepts no liability for goods lost in transit back to our warehouse.